Facing homelessness can be a difficult and very stressful time. It’s important for us to provide the best service that we can and help you to resolve your housing situation.
We value your opinions and your feedback, it helps us to make changes and develop our service.
If you would like to get involved in our service users groups, feedback groups or mystery shopping programme, please get in touch.
You can email us at firstname.lastname@example.org, call us on 0161 331 2700 or write to us at:
Tameside Housing Advice Centre
119-125 Old Street
Alternatively, you can send us a message by using our ‘Get in Touch’ form.
If you have visited us recently or contacted us by telephone, we’d like to know what you think to make sure that we are offering the best service possible. The survey takes a few minutes and 14-15any answers you give will be completely confidential and will not in any way affect your housing situation.
To complete the customer satisfaction survey, please click here.
Last month, 98% of our customers were satisfied or very satisfied with the service they received from THA.
We aim to have at least 90% of our customers being satisfied with the service they receive from us.
The tables below show how we have performed so far on Customer Satisfaction.
2013-14 Satisfaction Results
2012-13 Satisfaction Results