Getting Help

getting help web

There’s lots of reasons people get into housing difficulties.

Facing homelessness is stressful and you’ll need to know the options available to you. In many cases, by taking the right action straight away, your homelessness can be avoided.

Click here to complete our self assessment tool to get help and advice straight away.

  • Offer free, confidential and independent legal advice. Visit their website.
    Call 0845 345 4345.

  • If you live in private rented accommodation and are having trouble paying your rent, you should contact your landlord (or letting agent) immediately, before the situation gets any worse. Even if you have been asked to leave, there may be things that you can do, or help that we can give you, to help resolve the situation or to make a planned move without becoming homeless.

    You can use our self assessment tool to get advice on how to resolve rent arrears and other issues with private sector landlords, as well as information on other housing solutions that may be right for you.

    It is important that you are clear about your rights as a private sector tenant, particularly if your landlord has already served you with a notice. The toolkit can help you with this. You can also find information on our website on the Private Landlords page.

  • If you own your own home and you are having difficulties paying your mortgage, you must contact your lender and discuss your situation as soon as possible. If you can’t pay the full monthly amount for your mortgage, then you should pay what you can.

    Remember, your mortgage is a priority debt; it should be paid before any other debts or expenses. You should check that you are claiming any benefits you are entitled to, including income support to help towards paying your mortgage.

    If you are thinking of selling or leaving your home, speak to your lender. You should also speak to Tameside Housing Advice before you do this, as it may affect any decision we make if you need to apply as homeless.

    You can use the self assessment toolkit for more help and advice on what you can do if you are worried your home may be repossessed. 

  • If you are struggling with your finances and cannot meet all of your household payments, click here for help and advice on what actions to take, and information about agencies that can help you.

    Alternatively complete the self-assessment toolkit for help advice on what to do if you are struggling with your finances

  • When family or friends have difficulty living together, leaving home can seem like the easiest option. However, it’s not always the best answer and can sometimes lead to homelessness. This may happen in many types of family difficulties, for example, when parents feel they can no longer accommodate a grown-up child because of continuing arguments between family members.

    You can use our self assessment tool to find about more about mediation services, as well as information on the housing options that may be available to you if you need to leave home.

  • If you are going through a relationship breakdown, we can help and advise you of the options available, to ensure a planned move to a new home. We can also make an appointment for you access other services that may be able to assist you.

    Where you hold either a joint mortgage or tenancy we will sign post you to services to advise you on your rights to stay and the best ways to transfer this into your sole name, if applicable.

    Counselling can provide a caring and supportive environment to help you find a way through the difficulties you are experiencing .

    Alternatively you can click on the self assessment tool . This will give you advice and practical help on what to do next.

  • If you feel threatened by any harassment you should always contact the police. If you are experiencing violence, the threat of violence or any other hate crime, there are some more details about your housing options on this website.

    Not all disagreements with your neighbours need to result in you or them having to leave home.

    Finding common ground and reaching agreement can often be the solution to help resolve these matters. If you rent your home from a social landlord, you should speak to your housing officer to discuss the problem with them. If you rent your home from a private landlord, you can contact your landlord or letting agent for help or advice. We may be able to talk to both parties and offer advice and assistance with neighbour problems, and we can help you consider the best options.

  • Many people who are facing homelessness manage to find their own new home in the private sector.

    The advantage of renting privately is that you can find accommodation in the area of your choice, near to schools and family support. It is also much quicker to find a private rented home than to wait for a social rented home.

    By completing the self assessment tool you can find out if private renting is a suitable option for you and get practical advice and assistance to help you find a home in the private rented sector.

    The information given can also help you to decide if private rented accommodation is affordable for you and gives you advice on how to find accommodation, rent levels in Tameside and housing benefit. It also provides information on issues like tenancy deposit protection, tell you whether or not you are eligible for help with a deposit and offer advice on your rights as a tenant. The self assessment can give advice if you are living in a private rented property and need support to help you keep your tenancy.

  • Tameside Council does not own its own housing; however we work closely with a number of Registered Social landlords (Housing Associations) who manage the social rented housing in Tameside.  Some of the Housing Associations Tameside council work with are:

    New Charter Group

    Ashton Pioneer Homes

    Great Places Housing Group

    The Guinness Partnership

    Onward Housing Group

    The Regenda Group

    Your Housing Group

    Anyone can apply for social housing, but certain people may not be eligible to register to join the waiting list for housing.

    View the Tameside Allocation Policy to see if you are eligible here 

    To view a guide in accessible housing in Tameside click here

    To apply for to for social housing in Tameside click here    

    You can use the self-assessment tool to find out more about social housing and the Registered Social landlords providing housing in Tameside. The self-assessment will give information and advice on whether this is the best option for you, what size of property you may be eligible for and waiting times for social housing.

  • If you rent your home from a Registered Social Landlord (Housing Association) and staying in your home is not an option, you may be able to transfer to a different home with the same landlord. You should speak to your landlord or housing officer to see if this is possible.

  • There are a range of supported housing schemes available for elderly and vulnerable people across the borough.

    Supported Housing is not available to everyone. You can use the self assessment tool to find out if this is a suitable option for you and get more information about what schemes are available in Tameside.

  • We provide a range of services to help people to live in their own home, these services are known as ‘floating support’ services. Floating support services can offer you support wherever you live. Many of these services are free and offer support to help you stay in your own home, based on your individual needs.  

    Tameside Council have commissioned Adullam to provide this service click here for more information on the service available.

    Alternatively, the self-assessment tool can help you decide if this is a suitable option for you and gives more information about the floating support services in your area.

  • It may be that you are facing homelessness due to domestic abuse or hate crime. There are many forms of domestic abuse, including emotional, physical, mental and sexual. Or you may be experiencing harassment, violence or the threat of violence from someone who lives outside of your household.

    We will treat all reports of domestic abuse and hate crime in a sensitive and confidential manner. We can offer support in terms of advising you of your tenancy rights, discussing security measures and possibly offering emergency short term accommodation and more permanent housing solutions.

    New Charter Homes run a service for domestic abuse victims in Tameside, called Bridges. Bridges will offer integrated community services and refuge provision for victims of domestic abuse and substance misuse in Tameside.

    We also have out Sanctuary scheme, which is a project operating in Tameside for people who are experiencing or have experienced domestic abuse and as a result have become or are likely to become homeless. 

    We help people to stay in their homes by providing extra security which can include locks on windows and doors, gates, CCTV and alarms.

    Take a look at our Sanctuary scheme leaflet here 

    If you need to speak to someone in confidence for help or advice, please telephone 0161 331 2552.

    Please don’t suffer in silence, recognise the situation and get help and support for someone.


  • If you have left your home or if you have to leave your home in the next 28 days it is likely that you are, or may be about to become homeless. If you are homeless or think you may become homeless we may be able to offer you emergency short-term accommodation until we can work together to find a more permanent solution.

    In most cases, we will have a legal duty to help you in some way. Once you contact us we will look into your situation and make a decision. Depending on what decision we make, we have a duty to provide you with housing, or a duty to give you advice to help you to find your own housing.

    You can find more information about making a homelessness application and your legal rights on our Homelessness – your rights page.

    If you think you will be homeless or about to become homeless, you should contact us as soon as possible. If you are homeless and have nowhere to stay tonight, you should call us straight away so that we can try to help you. We have an out of hours service, which means you can still get help, even if it outside office hours.

  • The process of leaving care and transitioning to adult life can be challenging and confusing – Click here and read what’s support is available for care leavers in Tameside.

  • There’s lots of companies (both local and national) that are able to help you think about your housing options.

    For example:

    Citizens Advice Bureau 0345 404 0506

    Shelter 0808 800 4444

    Tameside Council 0161 342 8355

    National Domestic Violence Helpline 0808 2000 247

    If you are not sure what type of help or advice you need, you can complete our self assessment tool to get more information about the housing options that may be available to you.

Other Useful Agencies

Remember, if you are experiencing housing difficulty, it’s important to get advice as soon as possible.
If you think you are homeless or about to become homeless, contact us on 0161 331 2700.