Tameside Housing Advice is committed to providing an excellent service. Customers can expect to be treated with respect and courtesy at all times.
Our Values
Genuine: We care that we are being genuine and honest with people.
Respect: We value people’s differences and are considerate to their needs
Excellence: We enjoy being the best and encourage innovation to always improve
Achievement: We are proud to be a learning organisation and celebrate the personal development of our people
Together: We work collectively to achieve the best results
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- Treat you with courtesy and respect
- Wear notification badges and will introduce ourselves to you
- Answer incoming telephone calls within 10 seconds
- Offer a call back if you are calling the service from your mobile
- Respond to correspondence within 5 working days
- Continuously improve our service as a result of feedback you provide
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- Provide you with written information and advice regarding housing solutions tailored to your needs
- Attempt to prevent homelessness occurring
- Make information available to you in a variety of languages and formats should you require it
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- Offer you same day appointment if you are homeless tonight
- Offer an appointment within 5 working days for non –urgent interviews
- See you in a private interview room
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- Complete a comprehensive assessment of your homeless presentation and will seek to make a decision within 33 working days
- Inform you of our decision in writing and explain the reason for our decision
- Inform you of your right of a review of our decision , timescale and process
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- Where possible use accommodation within the borough
- Ensure the temporary accommodation we provide is clean, safe and secure
- Aim to keep your length of stay in temporary accommodation to a minimum
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- Provide you with information on our complaints policy should you feel our service falls below standard